I had low expectations for Tempo by Hilton, its first millennial-friendly, wellness-focused hotel. The NYC location ended up having one of the best rooms I've ever stayed in.
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- I spent a night at the first location of Hilton's new Tempo hotel brand in New York.
- My expensive Wellness Room with a Peloton and convenient amenities was one of the nicest I've stayed in.
- I think millennial travelers will love Hilton's latest venture upscale lifestyle brand.
When I think of the perfect location for a comfortable and upscale hotel, I don't picture the heart of Times Square. But to my shock, Hilton has managed to pull this off with the first location of its new Tempo by Hilton lifestyle hotel brand.
In late September, Insider paid a discounted media rate for me to spend one night in the new Tempo by Hilton Times Square, following its opening on August 8.
I know what you're thinking: New York City definitely needed another premium hotel. Especially another Hilton. (The hospitality giant already has almost 60 locations in Queens, Brooklyn, and Manhattan with the densest cluster in Midtown, Manhattan.)
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This is no Conrad Hotels. Nor is it an economy Spark by Hilton. Instead, it sits comfortably in the premium range.
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When hotel brands say they have a Times Square location, there's a good chance the hotel isn't actually located in the "square."
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For families taking their first once-in-a-lifetime trip to New York, it's a prime location.
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The first few floors are home to the iconic Palace Theatre and will soon host TSX Entertainment's full retail and entertainment complex in Times Square. Musician Post Malone recently held a surprise performance on its hidden stage that opens out onto Times Square.
As Matthew Belsito, the hotel's director of marketing, put it on my tour of the hotel, this will be a Las Vegas-style building once everything is open — food, shopping, entertainment, and accommodations will all exist inside one building.
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The hotel lounge, restaurant, bar, and coffee shop all exist in one long room off of the lobby.
The additional seating area behind the bar can be booked for private events in lieu of a meeting or conference room.
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During peak morning hours, guests can expect the line to be as long (if not longer) than a typical coffee shop. And after I ordered, I still had to wait an additional 30 minutes to pick up my food.
It turns out they lost my order ticket.
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If you want to eat in the property, this is your only option: There is no room service.
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Unfortunately, the restaurant did not do these classics any justice.
To put it bluntly, the food was unappetizing. And the plating of the salad — I mean apple sandwich — was certainly a choice I wouldn't have made.
Brittany Chang/Insider
More Americans (like myself) have been giving up alcohol.
And as someone who has sometimes struggled to do so, I was overjoyed by this inclusive and trend-setting option. The drink pictured above is the non-alcoholic "Black is the New Pink" "mocktail."
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When I ordered my spirit-free drink, I was served the version prepared with alcohol, pictured above. I didn't realize until I took a big sip — my first taste of liquor in months.
Yes, they did replace my drink.
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I stayed in Tempo's Wellness Room, a toned-down version of Hilton's other Five Feet to Fitness wellness-based room category.
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It's obviously a big money-making opportunity for hospitality companies like Hilton.
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Since 2022, the two industry giants have been expanding their global partnership.
There is now at least one Peloton bike in all of the Hilton's approximately 5,400 US hotels.
Brittany Chang/Insider
My Wellness Room, one of nine in the property, had a Peloton bike, Therabody Theragun and Wave Roller, and several resistance bands.
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But it's hard to be mad when you're working out next to unobstructed views of Times Square and Midtown.
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The bed had a wraparound headboard with convenient built-in wireless phone chargers and outlets.
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The incredibly spacious bathroom then rounded out the room.
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The bright white bathroom was marked with chrome accents, a subway tiled-shower, and Apotheke toiletries.
And, in a first for me, the mirror had a built-in Bluetooth speaker, perfect for people who can't shower in silence (like me).
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There was no musty and dusty color scheme with ugly rugs and equally ugly accent pillows.
Instead, design elements and amenities like the bedside wireless phone chargers and bluetooth mirror added a convenient and luxurious flair.
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And as an observer of millennial culture, I couldn't agree more.
Brittany Chang/Insider
But at Tempo, I was able to do both without leaving my room.
At 7 a.m., I rolled out of bed, worked out on the bike, and listened to the morning news on the bathroom mirror as I showered.
Minus the Peloton, it's just like my routine at home.
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But the modern decor and automation of the lights did feel like a friendly gesture to younger travelers.
When someone enters the room, the lights automatically turn on. At sunset, they dim.
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While manually controlling individual lights isn't a time suck, the "work" and "relax" buttons — which turned on specific lights — made the room feel satisfyingly customizable.
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If you don't book a Wellness Room, there are three Pelotons — and surprisingly a squat rack — in the hotel gym.
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However, a stay in the hotel starts at $312 per night, Matthew Slippoy, the hotel's general manager, told Insider in an email statement.
At over $600, I wouldn't book this room category again.
But despite the dining flukes (and as picky as I am with accommodations) I would stay at a Tempo by Hilton again.
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Hilton is now developing an additional 35 Tempo properties in cities like Nashville, Tennessee; Louisville, Kentucky; and San Diego, California.
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