How to cancel HBO Go through your cable service provider

May 28, 2020

How to cancel HBO Go through your cable service provider

HBO Go shows mobile app

You can't cancel HBO Go through HBO directly like you can HBO Now, a standalone subscription service.
HBO Go is packaged through your cable or satellite TV provider, so you'll have to contact the company to remove the channel from your current plan.
You can locate your HBO provider in the settings section of the HBO Go mobile app.
HBO Go Help Center offers tips for how to get in touch with your TV provider.
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HBO Go is the mobile app that coincides with a paid HBO channel through your provider. Its sister app, HBO Now, can be canceled using more traditional means — accessing the billing information online and stopping it from auto-renewing.

Canceling HBO Go isn't as easy as accessing your account settings. The process involves a few steps with your mobile device or tablet, including a phone call. To cancel your HBO Go account, you'll need to get in touch with your cable or satellite TV service provider.

Here's how to locate your TV provider on the HBO Go app then contact them.

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How to get in touch with your provider to cancel an HBO subscription

HBO Go Help Center provides a helpful list of the most frequently registered providers. Your provider — the cable company you bundled HBO and other channels with — should be found here. If you're using a university subscription, you can find your school here. Click the link for your provider to open the appropriate support page. If you can't find your provider listed, HBO Go recommends checking your billing statement for contact information.

Additionally, you can contact HBO Go customer service by emailing their account or submitting a request online. However, it's probably best to contact your provider directly. It's also important to note that if you call before the end of your billing cycle to cancel HBO Go, the subscription will likely run through the end of the billing cycle.\