What one Big Law firm is doing to eliminate 'AI pilot fatigue'
Andrew Woolfe. Cozen O'Connor Law firms face an AI overload from testing too many software tools at once. At Cozen O'Connor, the firm has moved away from testing everything to a more disciplined approach. It makes a few bigger bets on tools it believes will teach it the most and deliver clear gains. Law firms are getting hit with a blizzard of pitches from tech startups promising faster research, quicker drafting, and higher margins. For firm leaders, the challenge is no longer just finding useful tools. It's stopping the deluge of AI software demos and trials from wasting time and energy. At one Big Law firm, that problem has a name: pilot fatigue. Andrew Woolfe, Cozen O'Connor's chief strategy and innovation officer, uses the term to describe what happens when organizations ask employees to test too many new products at once. "Pilot fatigue is real," Woolfe said in an interview with Business Insider. Cozen O'Connor, which has more than 1...
